Booking conditions
Booking terms and conditions
The short version: free cancellation up to 24 hours before; missing that deadline costs €90 per person — with a gift card, the card is voided; and the whole table takes the same menu.
Why we publish these instead of burying them
These conditions are not here to make it harder to come. They are here so that nobody meets a consequence they did not see coming. You can read them in full before you book, and they appear again inside the booking engine just before you confirm.
The reason behind them is how this kitchen works. The menu is prepared in advance against the places confirmed for each service: produce is bought, cleaned and prepared for the tables that are in the book.
When a table does not turn up and has not warned us, that work is already done and the space cannot be given to anyone else that evening.
So the only thing we ask is notice in time. With twenty-four hours we can offer the table to someone on the waiting list, and nothing is charged to anyone.
The conditions, one by one
- SPEC. 01One menu for the whole table
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Everyone at the same table takes the same menu: different menus cannot be combined at one table. That is why the booking starts by choosing the menu rather than the date — each one has its own booking channel, its own length and its own preparation in the kitchen.
- SPEC. 02How to book, and what is asked of you
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The booking is confirmed through the reservation engine on this website, which is where the real availability lives and where these conditions appear before you confirm. During the process the system asks for a bank card.
Nothing is charged to it, except in the cases of late cancellation or no-show set out below. The phone and the email are there for questions beforehand and for requests that do not fit the form.
- SPEC. 03The two areas of the dining room
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You choose between the Chef's Table and a dining room table in the «zone» field of the engine. The Chef's Table is a shared counter beside the kitchen, for up to 10 diners and with space between bookings, where the chef cooks and plates in front of you. A dining room table is private, with conventional and personal service, for one to six diners.
- SPEC. 04Cancellation and no-show
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Any change or cancellation must reach us at least 24 hours in advance, by telephone or by email. After that the booking stands: cancelling with less than 24 hours' notice, or not turning up, carries a charge of €90 per person booked on the card provided, except in justified and evidenced cases of force majeure.
The obligation runs both ways. Under Spanish Royal Legislative Decree 1/2007, which enacts the consolidated text of the General Law for the Defence of Consumers and Users, the restaurant is liable to compensate you if it cannot provide the service you booked, with the same force majeure exception.
- SPEC. 05Arriving on time
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We serve in two sittings, at 19:00 and 21:30, so there is no slack to absorb a late arrival. Arriving on time is rewarded with extra moments in the menu the chef serves; arriving late means losing some of them.
- SPEC. 06Allergens, dietary requirements and children
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Every preparation may contain traces of, or actual, allergens. If you have a dietary restriction, an allergy or an ingredient you would rather not eat, you must tell us when you book: if you do not, we cannot guarantee that we can adapt, and the menu cannot be changed on the night.
The Vegetalia menu is already entirely plant-based — vegan and vegetarian — with nothing to say in the booking; if you would rather we added animal protein as seasoning, that is what to tell us.
Gastrobotánica includes fish and meat inside the menu and does not allow the plant-based version. Babies and children are welcome: tell us and we will prepare the best possible spot for them and a children's menu adapted to what they like.
- SPEC. 07Green Experience gift cards
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Gift cards expire six months after purchase and are non-refundable. To cancel a booking made with a gift card, we need at least 24 hours' notice.
The consequence here is different from an ordinary reservation: there is no €90 charge, but the gift card itself is voided. If the date you want is already taken by other gift-card bookings, we cannot guarantee a table.
- SPEC. 08When you can reach us by phone
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Tuesday to Friday, 12:00 to 18:00. Saturdays, 9:00 to 12:00. Outside those hours, online booking is available at any time.